Customer Care · Florence · 7 days a week

When you are away,
we are there.

IT Assistance is a professional customer care service for short-term rentals in Florence. In-person check-in, evening availability, direct guest line and maintenance. Fixed coverage, fixed fee.

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300+ strutture

10–24 · 7/7

5.0★ Google

Blue Arroyo srl

Activate the service

Free inspection · No activation fee · €200/month

Response within 24 hours · Blue Arroyo srl · VAT IT07480210488

In-person
Check-in

Physical welcome of every guest at the property entrance, key handover and apartment walkthrough.

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Evening
Availability

Dedicated operator reachable during evening hours. Direct response, every day including holidays and weekends.

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📞

Direct
Guest Line

A direct contact number given to guests at check-in. Active 10:00-00:00 · 7 days a week · 365 days/year.

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Maintenance
labour included

Routine maintenance included in the fee: bulb replacement, minor repairs, locks. Materials not included.

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Emergency
Management

Direct coordination with police, fire brigade and ambulance services on behalf of guests.

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Art. 1

In-person check-in

An IT Assistance operator physically welcomes every guest at the property entrance. Key handover happens in person, with a walkthrough of the spaces, house rules and main appliance instructions. No self check-in with automated codes.

✓ Accoglienza fisica ✓ Consegna chiavi ✓ Illustrazione immobile ✓ Tutti i giorni, festivi inclusi

Art. 2

Evening availability — dedicated operator

Each active property has a dedicated operator reachable during evening hours. The service covers situations arising after check-in: questions about the property, minor technical issues, logistical needs. The operator responds directly — not a call centre, not an automated system.

✓ Risposta diretta ✓ Tutti i giorni ✓ Festivi inclusi

Art. 3

Direct guest line — 10:00 · 00:00 · 7/7

A direct reference number is communicated to guests at check-in. The line is active from 10:00 to 00:00, seven days a week, 365 days a year. Guests call or write to this number for any need during their stay.

✓ 10:00–00:00 · 7/7 · 365 gg/anno ✗ Chiamate oltre le 00:00

Art. 4

Maintenance — labour included

The service covers routine maintenance: bulb replacement, minor repairs, accessory restoration, lock adjustment. Operator labour is included in the monthly fee at no extra cost. Consumables and spare parts are the owner responsibility.

✓ Mano d'opera inclusa ✓ Interventi ordinari ✗ Materiali e ricambi — a carico proprietario ✗ Lavori straordinari — da preventivare

Art. 5

Emergency management during a stay

In the event of a real emergency during an active stay, IT Assistance coordinates directly with the police, fire brigade and ambulance service on behalf of guests. The operator makes the calls, provides the property details and stays on the line until responders arrive.

✓ Forze dell'ordine ✓ Vigili del fuoco ✓ Pronto soccorso ✓ Per conto degli ospiti

Standard Plan

€200

per month · per property · VAT excluded

The monthly fee covers exclusively the items listed in Art. 1-5. Materials (Art. 4) and specialist third-party costs are always the owner responsibility. No activation fee.

Activate the service

300+

properties in Florence

14h

hours of daily guest coverage

7/7

days a week, holidays included

5.0★

Google Reviews

📋

Activation request

🔍

Free inspection

An operator visits the property to record access, instructions and key details. No cost.

📄

Contract and activation

Sign the service contract. The direct guest line is activated and your dedicated operator is assigned.

🛡️

Coverage active

From the activation date the service is live. Check-in, evening availability and guest line ready immediately.

Accessorio

Cappellino itassistance

Cappellino regolabile con ricamo frontale itassistance Dream Team. Perfetto per il sole e per uno stile sporty.

€25,00

Taglia:

Abbigliamento

T-Shirt Ufficiale

T-shirt in cotone biologico 100% con stampa del logo sul petto. Tessuto traspirante, taglio moderno e confortevole.

€30,00

Taglia:

Abbigliamento

Polo Team Ufficiale

La polo indossata dai nostri operatori a Firenze. Colletto a coste, ricamo di alta qualità e materiali tecnici resistenti.

€35,00

Taglia:

Abbigliamento

Felpa Dream Team

Felpa con cappuccio calda e comoda, ideale per le mezze stagioni. Include una borsa shopper coordinata.

€50,00

Taglia:

Capispalla

Giacca Softshell

Giacca tecnica antivento e idrorepellente. Perfetta per gli operatori in movimento. Include un gilet interno staccabile.

€70,00

Taglia:

Are materials for maintenance included?

No. The fee covers operator labour only. Any material, spare part or physical component is the owner cost. The operator can purchase it on the owner behalf, but the cost is billed separately with a receipt.

What happens if a guest calls after 00:00?

The direct guest line is active 10:00-00:00. After midnight the line is not manned. In the event of a real emergency — fire, medical issue, police intervention — IT Assistance coordinates with emergency services on behalf of guests. For non-urgent requests the operator calls back the following morning.

Is check-in available at any arrival time?

Check-in time is coordinated with the guest before arrival. The service is available every day including holidays. For very late arrivals after 22:00 or very early before 08:00 prior communication at least 24 hours in advance is required.

Does the fee change if I have multiple properties?

The standard fee is 200 euros per month per property. Specific terms are available for owners activating multiple properties at once. Contact us for a personalised quote.

Do you operate only in Florence?

Yes. The service is active in the municipality of Florence. For properties in the greater metropolitan area we evaluate on a case-by-case basis. Contact us with the property address to check coverage.

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